We ship to the USA and its territories only at this time.
Order Processing Time
Orders are processed Monday-Friday with the exception of holidays observed by USPS.
There is a 24-72 hour processing time for all orders regardless of shipping method selected. However, we are working to get your order shipped out as soon as possible.
If you receive a shipping confirmation between Friday and Sunday, please be aware that your package has been packed but may not have left yet. Thank you for your understanding.
Please Note: We do not process orders on Sundays and all major holidays! Your order will continue processing the following business day.
While we strive to offer the most expedient and reliable service, Nephos Vapes does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified to your account.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated within several days. Tracking information may not be updated until your package has reached your local USPS sort facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Nephos Vapes and must be resolved by contacting USPS (see contact information below).
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Nephos Vapes, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. Nephos Vapes strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Nephos Vapes is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET